Frequently Asked Questions
- Animal Testing & Ingredients
- Website help
- Payment & Order Options
- Shipping Options
- Online Marketplaces
- Pricing Rules
- Returns & Product Defects
- Terms & Conditions
Animal Testing & Ingredients
Is animal testing involved with the development of your products?
Are your products FDA approved? Where are your eyeshadow ingredients sourced from?
Why can't I see prices or order?
To see prices and create orders you must be approved as a dealer by our Wholesale team. Please locate the "Become a Dealer," In the top right corner of the site and fill out the appropriate information. We will then begin our review.
Why should I "become a dealer"?
BH Cosmetics offers high-quality beauty and cosmetic products at very low prices. Our goal is to create products that Professional Makeup Artists crave at prices budget savvy female customers can afford. With BH Cosmetics you have a partner that will work for you day in and day out to make sure you receive the best care in the industry.
I signed up to "become a dealer" when will I be approved?
Please allow for 24-48 business hours for our wholesale team to review your application for approval. You will receive email confirmation at that time.
What is the minimum order value required for purchase?
What are the payment options?
BH Cosmetics accepts bank wires payments for safe and secure transactions on orders of $3,001.00 or more. Bank wire instructions and information is provided on the confirmation page after checkout. BH Cosmetics accepts all major credit cards on orders under $3,000.00
What is the estimated lead shipping time for packages?
The estimated lead time for BH Cosmetics Wholesale orders is 8-14 business days (U.S.) and 14-24 business days (International).
Where are you shipping from?
BH Cosmetics will be shipping from one of two locations. Our products will either come from our distribution center in Burbank, CA or Wuppertal, Germany.
Can I order over the phone?
Absolutely, we have a dedicated wholesale team just for you. If you prefer to order by phone, please call us at 888-545-4744 and we will be happy to assist you.
What are the shipping options?
- Shipments inside the U.S. utilizes UPS
- Shipments in the Americas utilizes USPS
- Shipments within Europe and Asia utilizes DHL
Can I sell BH Cosmetics' products on online marketplaces such as Amazon, Ebay, or Buy.com?
No. Resellers cannot sell BH Cosmetics' products on any online marketplace.
Please make sure to read the terms & conditions prior to making your purchase. BH Cosmetics "prohibits Buyers from reselling BH Cosmetics products on any "Online Marketplace" without the prior written consent of BH Cosmetics. "Online Marketplaces" include, but are not limited to, Amazon.com, Buy.com, Ebay.com, and Sears.com. Violators will be banned from purchasing products, wholesale, from BH Cosmetics."
Is there a Minimum Advertiser Price required for BH products?
Yes. Resellers must sell the price for no less than 25% of the listed MSRP.
As explained in BH Cosmetics' Terms & Conditions, "any retailer found to be in violation of our Minimum Advertised Pricing policy, will be notified and subject to account suspension."
What if there is a defect or error in my order?
On the chance that a product was damaged or an error occurred within your order, you will be given 7 days from receipt of merchandise to make any claims at which time BH Cosmetics will replace the merchandise at no extra cost. Please make sure to review your merchandise upon receiving it!
What are your terms & Conditions?
Please find our terms & conditions listed here!